Terms of sale

The parties

The seller is CALJOFRE - FABRICA DE CALÇADO LDA, registered office at Rua 25 de Abril n.º 124, 4650-128 Idães, Felgueiras, Portugal, NIPC 508382505, trading as Lofra. Contact: support@caljofrecalcado.baby, +351 255331566.

The buyer is the person placing the order. These terms are written for consumers — natural persons acting outside a trade or profession.

What these terms cover

Everything sold on this site is a one-off purchase of goods: finished footwear in stock sizes, replaceable insoles, heel grips and care products. There is no membership, subscription, recurring charge, stored value or loyalty scheme, and none of these terms creates one.

We sell finished products. We do not make footwear to measure, and the sizing help offered at sizing help is a suggestion about which stock size and last to buy — it is not a made-to-measure service and it is not advice about foot health.

How an order is formed

1. You add items to the cart and go to checkout.
2. You enter your delivery details and confirm you have read these terms, the right of withdrawal and the returns policy. The payment step does not open until every required field is complete.
3. You are shown the full price, including delivery, before you commit.
4. You complete payment. This is your offer to buy.
5. We send an order acknowledgement. The contract is formed when we send you a dispatch confirmation, or when we deliver, whichever happens first.

We may decline an order where an item is out of stock, where the price or description was wrong in a way that is obvious, or where we cannot ship lawfully to the destination. If we decline after payment we refund in full without deduction.

Your order details are stored against a reference so we can retrieve them if you contact us. They are kept whether or not payment is completed, so that an interrupted order can be picked up again. See privacy.

Prices, currency and tax

All prices are shown and charged in USD (United States dollars). There is no currency switcher on this site and no other currency is offered. Your card issuer may apply its own conversion and fees if your account is held in another currency; those are between you and your issuer.

Portuguese IVA at 23% is included in the price on orders delivered inside Portugal. Orders delivered outside the European Union are sold without IVA; any import duty or tax charged on arrival is payable by the recipient.

Shipping is charged at USD 12 for the standard service and is included on orders of USD 149 or more. Express delivery, where offered, is USD 28. Rates and destinations are set out on shipping and returns.

Reduced prices and reference prices

Where a price is shown reduced, the struck-through figure beside it is the lowest price that item was sold at during the 30 days before the reduction took effect, as required by the European rules on price indication.

Where an item does not satisfy that test, no struck-through price is shown at all. This is enforced in the software: the site will not render a reference price that fails the check.

Promotions and discount codes

• One discount code per order. Codes cannot be combined with each other.
• The first-order code FIRSTFIT takes 10 per cent off the goods subtotal of a first order. It does not apply to shipping.
• A code must be entered at checkout. We cannot apply a code to an order that has already been paid.
• Discounts are calculated on the goods subtotal before shipping and before any tax that applies at the destination.
• Where a promotion has a closing date or a limited quantity, that is stated wherever the promotion is advertised.
• If you withdraw from an order that used a code, the refund is of what you actually paid.
• We may withdraw a code at any time. Orders already placed with it are unaffected.
• The free-email list is a marketing list only. Signing up costs nothing, gives no purchase rights and can be ended from the link at the foot of any message.

Payment

We accept major credit and debit cards. Payment is taken in USD.

Card details are entered on the encrypted page of our payment service provider. They do not pass through this site and we do not store card numbers, expiry dates or security codes at any point. What we hold is your name, contact and delivery details, what you ordered and what you paid. See payments and security for the full description.

The descriptor on your statement will identify CALJOFRE - FABRICA DE CALÇADO LDA. If you see a charge you do not recognise, contact us before your bank — we can usually identify it the same day, and a dispute raised with the bank takes far longer to unwind.

Delivery

Orders are prepared within 1–2 working days of payment clearing. Transit times by destination are on shipping and returns.

Where no delivery date has been agreed, we deliver without undue delay and in any case within 30 days of the contract being formed. If we miss that, you may set a further reasonable period; if we miss that too, you may cancel and be refunded in full.

Risk in the goods passes to you on delivery, or on delivery to a carrier you appointed yourself.

Shipping and legal restrictions

We ship to the destinations listed on shipping and returns. We do not ship to destinations subject to trade sanctions or export restrictions that apply to us, and we will decline or cancel an order to such a destination and refund it in full.

Orders leaving the European Union may attract import duty, tax and clearance charges in the destination country. Those are set by that country, are payable by the recipient, and are not included in our prices. Refusing a parcel because of them is not a withdrawal, and the outbound carriage is not refundable in that case.

The goods sold here are ordinary consumer footwear and accessories. They are not personal protective equipment and they are not medical devices, they are not tested or certified against any protective standard, and they must not be bought or resold as though they were.

Right of withdrawal

You may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason. Where we have failed to inform you of this right, the period extends by up to twelve months.

You may handle and try the goods as you would in a shop. In practice that means: try them on carpet indoors. A pair carrying outdoor wear on the sole has been used beyond what is needed to establish its nature and characteristics, and we may reduce the refund to reflect the loss in value, or decline the return.

The full procedure, the deadlines and the statutory withdrawal form are on right of withdrawal.

Legal guarantee

Every item carries the legal guarantee of conformity of 3 years from delivery, with non-conformity presumed to have existed at delivery for the first 2 years. This is a legal right and it is free of charge. See the guarantee page for what it covers, what it does not, and how to make a claim.

Published measurements

Padding, flex angle, heel height, last width and foot length figures published on this site are our own readings, taken by the method on the measurement page, averaged over three pairs in size EU 38 and rounded to the nearest whole unit. Normal manufacturing variation applies.

A pair that departs materially from its published figures is not in conformity with the contract, and the legal guarantee applies to it in the ordinary way.

Filters on this site that use those readings — including the standing hours filter on the comparison table — are filters on published numbers. They are not a promise about comfort and they are not medical advice.

Age

Orders may be placed by people aged 18 or over. This site is not intended for children under 13 and we do not knowingly collect their data. A person aged 13 to 17 may use the site and may ask for a size suggestion only with the consent of a parent or guardian, and any order must be placed by that adult.

Complaints

Write to support@caljofrecalcado.baby or call +351 255331566. We answer every message within one working day.

You may file a complaint in the Livro de Reclamações Eletrónico at https://www.livroreclamacoes.pt/inicio. We must answer a complaint filed there within 15 working days and forward it to the competent authority. The link is permanently in the footer of every page.

Dispute resolution

As a consumer you may refer a dispute to the alternative dispute resolution entity competent for our registered office:

To be completedThe alternative dispute resolution (RAL) entity competent for the registered office — name and website — to be completed by the operator before activation.

You may also use the European Commission’s online dispute resolution platform at https://ec.europa.eu/consumers/odr, and you may contact Direção-Geral do Consumidor (DGC).

Governing law and jurisdiction

These terms and any contract formed under them are governed by Portuguese law. Nothing here deprives a consumer of the protection of mandatory rules of the law of the country in which they are habitually resident.

If any provision of these terms is found unenforceable, the rest continues to apply.